Privacy Policy

1. Platform Overview

Surface Quoter is a cloud-based SaaS application designed for exterior cleaning and service businesses.

The platform is created, hosted, and maintained using third-party cloud infrastructure and development services, including:

• Base44 (application infrastructure)
• Stripe (payment processing)
• Twilio (SMS messaging)
• Resend (email delivery)
• Google Maps (property mapping and measurement)

2. How We Handle Your Data

Surface Quoter does not sell, rent, share for advertising, or monetize user or customer data. Information voluntarily entered by subscribers is processed only as necessary to operate the platform, provide account functionality, generate quotes and invoices, support billing, and maintain security.

We do not operate a data brokerage business and do not use your business or customer data for any purpose outside of delivering the platform's features to you.

3. Information Entered Into the Platform

Subscribers voluntarily enter business-related information into the platform in order to use its features. This may include:

• Account and profile information
• Customer names and contact details
• Property addresses
• Quotes, estimates, and invoices
• Photos and job notes
• Scheduling information
• Billing and subscription details (processed via Stripe)
• Mobile phone numbers for SMS communications

This information is processed only as necessary to provide the functionality of the platform. Subscribers remain responsible for the accuracy of data they enter and for obtaining any required permissions from their own customers.

4. SMS & Mobile Data

Surface Quoter may send SMS text messages to mobile phone numbers provided by subscribers or their customers for transactional and service-related communications, including estimate delivery, scheduling reminders, job-status updates, invoices, and payment confirmations.

• No sale or sharing of SMS data: Mobile phone numbers, SMS consent, and opt-in data are not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
• Message frequency: Message frequency may vary based on your interaction with the platform and the volume of service-related activity.
• Message and data rates: Message and data rates may apply. Check with your mobile carrier for details.
• Opt-out: You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP.

5. Payment Processing

All subscription payments are securely processed by Stripe.

Surface Quoter does not store full payment card information on its own servers.

Stripe privacy policy: https://stripe.com/privacy

6. Cloud Infrastructure

Surface Quoter operates using cloud-based infrastructure and development services provided by Base44.

Application data may be stored and processed through Base44's hosting environment as necessary for operation of the platform.

7. Limited Technical Data

Basic technical information may be automatically processed as part of normal platform operation, including:

• Browser type
• Device type
• IP address
• Login/session information
• Error logs

This information is used strictly for:

• Security
• Authentication
• Platform stability
• Troubleshooting

8. Data Security

Reasonable efforts are made to protect platform data using secure technologies and encrypted connections.

However, no online service can guarantee absolute security.

9. User Responsibility

Subscribers are responsible for:

• The accuracy of data entered into the platform
• Obtaining any required customer permissions
• Proper use of email, SMS, or communications features

10. Third-Party Services

Surface Quoter may integrate with third-party services including:

• Stripe
• Google Maps
• Twilio (SMS)
• Resend (email)

Use of those services may also be governed by their own privacy policies and terms.

11. Changes to This Policy

This Privacy Policy may be updated periodically.

Continued use of the platform after updates constitutes acceptance of the revised policy.

12. Contact

Surface Quoter

support@surfacequoter.com