Terms of Service

1. Description of Service

Surface Quoter is a SaaS platform designed for exterior cleaning and service businesses. The Service includes quoting, invoicing, scheduling, CRM, job management, field technician tools, and related business features accessible via web browser.

2. Subscription Plans & Billing

Surface Quoter offers paid subscription plans (Starter, Professional, Enterprise) billed on a monthly basis. Prices are listed in USD.

• All payments are processed securely through Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis.
• Subscription fees are charged at the beginning of each billing period.
• Prices are subject to change with 30 days' notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.
• All sales are final unless otherwise stated in these Terms or required by applicable law.

3. Free Trial

We may offer a free trial period. During the trial:

• Access to features may be limited compared to paid plans.
• No payment is required to start a trial.
• After the trial period expires, you must subscribe to a paid plan to continue using the Service.
• We reserve the right to modify, shorten, or discontinue trial offers at any time without notice.
• Trial accounts that are not converted to paid subscriptions may have their data deleted after a reasonable retention period.

4. Cancellation Policy

You may cancel your subscription at any time through your Billing settings within the platform.

• Cancel at period end: Your subscription remains active until the end of the current billing period. No further charges will be made after that date.
• Immediate cancellation: Your access to the Service will end immediately upon cancellation. No partial refunds are issued for unused time.
• Upon cancellation, your business data (customers, quotes, invoices, jobs) is retained for a reasonable period before being permanently deleted, unless you request earlier deletion.

5. No Guarantee of Uptime

We strive to maintain reliable service availability but make no guarantee of uninterrupted uptime. The Service is provided "as available" and may be subject to:

• Scheduled maintenance windows
• Unplanned outages
• Third-party service disruptions (hosting, payment processors, etc.)

We will make reasonable efforts to notify users of planned downtime in advance.

6. User Accounts

You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activity that occurs under your account.
• Notifying us immediately of any unauthorized access.

You must be at least 18 years of age to create an account and use the Service.

7. User Responsibility for Customer Data

You are solely responsible for:

• The accuracy of all customer data you enter into the platform.
• Obtaining any required permissions or consents from your customers before inputting their personal information.
• Complying with any applicable data protection laws in your jurisdiction.
• Proper and lawful use of email, SMS, and communication features within the platform.

8. SMS Communications

By providing a mobile phone number and using the Service, you acknowledge that Surface Quoter may send SMS text messages to you and your customers for transactional and service-related purposes. These communications may include:

• Estimate and quote delivery
• Scheduling and appointment reminders
• Job-status updates
• Invoice delivery and payment confirmations
• Similar service-related communications

• Message frequency: Message frequency may vary based on your usage and service activity.
• Message and data rates: Message and data rates may apply. Check with your mobile carrier for details.
• Opt out: You may opt out of SMS communications at any time by replying STOP to any message.
• Help: For assistance, reply HELP to any message.
• No marketing SMS: Mobile phone numbers and SMS consent are not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

9. Prohibited Use

You agree not to:

• Use the Service for any illegal or unauthorized purpose.
• Attempt to reverse engineer, decompile, or disassemble any part of the software.
• Upload, transmit, or distribute malicious code, viruses, or harmful content.
• Scrape, harvest, or extract data from the platform without written authorization.
• Resell, sublicense, or transfer access to the Service without prior written consent.
• Impersonate any person or entity or misrepresent your affiliation.
• Interfere with or disrupt the integrity or performance of the Service.

10. Account Termination

We reserve the right to suspend or terminate your account, with or without notice, for:

• Violation of these Terms
• Non-payment of subscription fees
• Abusive or fraudulent activity
• Any conduct we determine, in our sole discretion, to be harmful to the Service or other users

Upon termination, your right to access the Service ceases immediately.

11. Intellectual Property

All software, designs, features, and content constituting the Surface Quoter platform are owned by or licensed to Surface Quoter and protected by applicable intellectual property laws.

• You retain full ownership of all business data and content you input into the platform (customers, quotes, invoices, photos, etc.).
• You grant us a limited, non-exclusive license to store and process your data solely to provide the Service.
• You may not copy, reproduce, distribute, or create derivative works of the Surface Quoter platform without explicit written permission.

12. Stripe Payment Processing

All subscription billing is handled by Stripe, Inc. By subscribing to Surface Quoter, you also agree to Stripe's applicable terms of service and privacy policy:

• https://stripe.com/tos
• https://stripe.com/privacy

Surface Quoter does not store full payment card numbers. Stripe handles all sensitive payment data in accordance with PCI DSS standards.

13. Limitation of Liability

To the fullest extent permitted by applicable law:

• Surface Quoter shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service.
• Our total aggregate liability for any claim arising out of or relating to these Terms or the Service shall not exceed the total amount you paid to us in the twelve (12) months preceding the claim.
• Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

14. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranty of any kind, express or implied. We disclaim all warranties including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

15. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Michigan, United States, without regard to its conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Michigan, USA.

17. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or in-app notice at least 14 days before the changes take effect. Continued use of the Service after changes constitutes acceptance of the revised Terms.

18. Contact

Surface Quoter

support@surfacequoter.com